bijali game Terms and Conditions

Table of Contents

General Provisions and Definitions
Eligibility and Account Registration
Account Verification and Security
Deposits, Withdrawals and Payments
Bonuses and Promotions
Gaming Rules
Prohibited Activities
Account Suspension and Closure
Limitation of Liability
Privacy and Data Protection
Responsible Gaming
Changes to Terms
Dispute Resolution

1 General Provisions and Definitions

bijali game is an online gaming platform that provides casino games, slots, live casino and sports betting services for Bangladeshi users. These terms and conditions ("Terms") apply to the use of all services on the bijali game platform.

1.1 Definitions

"Platform" means bijali game's website, mobile application and all associated digital services.
"User" or "Member" means any person who has registered on the platform or is using its services.
"Account" means each user's personal registered profile.
"Balance" means the amount of funds held in an account.
"Bonus" means any promotional reward offered by the platform.

1.2 Nature of Agreement

By accessing the platform, opening an account, or using any service, you are considered to have agreed to these Terms. If you do not agree to these Terms, you are requested not to use the platform.

These Terms must be read together with our Privacy Policy and other related policies, as they together form a complete legal framework.

2 Eligibility and Account Registration

2.1 Age Requirement

To open an account and use services on the bijali game platform, the applicant must be at least 21 years of age. Use of the platform by minors is strictly prohibited. Required documents may be requested during age verification, and failure to provide them will result in account suspension.

            
            Important: If any person under 21 years of age registers, their account will be cancelled and any deposited funds will not be refunded.
          

2.2 Registration Conditions

Each person may open only one account. If a person holds multiple accounts, all of them will be cancelled.
Accurate and complete information must be provided at registration — name, date of birth, mobile number and email.
Multiple accounts may not be operated from the same device, IP address or payment method.
Accounts are non-transferable — allowing another person to use your account or selling it is strictly prohibited.

2.3 Updating Your Information

If any of your personal details change after registration (mobile number, email, etc.), you must update your profile immediately or inform the support team. bijali game will not be responsible for any loss resulting from false or outdated information.

3 Account Verification and Security

3.1 Identity Verification

The bijali game platform follows a KYC (Know Your Customer) process. Identity verification may be required before any withdrawal request or for transactions above a certain amount. The following documents may be requested for this purpose:

A clear copy of your National ID (NID) or passport
Proof of current address (utility bill or bank statement)
Proof of ownership of the payment method

3.2 Password and Login Security

It is your responsibility to keep your account password confidential. Never share your password with any third party. If you suspect unauthorised access, notify the support team immediately.

No password reset or identity change is possible without OTP verification. Use a strong password to keep your account secure.

3.3 Suspicious Activity

If any unusual or suspicious activity is detected on an account, bijali game reserves the right to temporarily suspend the account pending investigation. No withdrawals will be processed until the investigation is complete.

4 Deposits, Withdrawals and Payments

4.1 Deposits

Deposits on the bijali game platform can be made via bKash, Nagad, Rocket, Upay and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank). The minimum deposit amount is ৳200 for each method.

Once a deposit is successful, the balance is generally updated within a few minutes.
If you have any issue with a deposit, contact the support team with the transaction reference number.
Deposits from third-party accounts are not accepted — the owner of the payment method and the account holder must be the same person.

4.2 Withdrawals

Withdrawals start from a minimum of ৳500. Approved withdrawals are generally completed within 10 to 45 minutes. The withdrawal method used must match the deposit method.

Large withdrawals may be delayed if identity verification has not been completed.
Funds from a bonus cannot be withdrawn until the wagering conditions for that bonus have been met.
If a delay occurs due to a technical error or banking issue, bijali game will work to resolve the problem as quickly as possible.

4.3 Currency

All transactions are conducted in Bangladeshi Taka (৳). Payments in any other currency are not accepted.

            
            Please note: Transactions in cryptocurrency or any other digital currency are not supported.
          

5 Bonuses and Promotion Rules

5.1 Welcome Bonus

bijali game offers new members a 100% bonus on their first deposit, up to ৳20,000. The wagering requirement for this bonus is 15 times the bonus amount. For example, on a ৳1,000 deposit with a ৳1,000 bonus, the total balance will be ৳2,000 and to withdraw the bonus funds, ৳1,000 × 15 = ৳15,000 must be wagered.

5.2 Other Promotions

bijali game runs multiple promotions from time to time, including weekly recharge bonuses, slot festival bonuses, cricket season bonuses, birthday gifts and referral rewards. Each promotion has its own conditions, which are detailed on the promotions page.

5.3 Bonus Usage Rules

Bonuses and winnings earned from bonuses cannot be withdrawn before the specified wagering has been completed.
Multiple bonuses cannot be used at the same time — the next bonus will only become active after the conditions of the current one have been met.
bijali game reserves the right to change or cancel bonus offers at any time.
If bonus abuse is found, the bonus and associated winnings will be forfeited.

6 Gaming Rules

6.1 Game Results

All game results on bijali game are determined by verified Random Number Generator (RNG) technology. The RTP (Return to Player) rate of each game is set by the game provider and can be seen during game play. The RTP rate is a theoretical long-term average — it does not guarantee any specific winnings.

6.2 Technical Errors

If a game result is voided or an incorrect amount is displayed due to a technical error during a game, bijali game will correct the issue as soon as possible. There is no obligation to pay out amounts claimed as a result of such errors.

6.3 Bet Limits

bijali game reserves the right to set or change the maximum bet limit for any user. Bet limits may be temporarily reduced if unusual betting patterns are detected.

7 Prohibited Activities

The following activities are strictly prohibited on the bijali game platform:

Using another person's account or providing account details to someone else.
Attempting to influence game results through fraud, deception or any form of manipulation.
Using automated bots, scripts or software to conduct activity on the platform.
Using the platform for money laundering or to conceal the source of illegal funds.
Harassing, threatening or verbally abusing other members.
Attempting to exploit weaknesses in the bonus system to gain an unfair advantage.
Registering using false or another person's identity documents.

            
            If any of the above activities are detected, the account concerned will be permanently closed and all balances will be forfeited.
          

8 Account Suspension and Closure

8.1 Platform Rights

bijali game may temporarily or permanently close any account without prior notice in the following circumstances:

If any clause of these Terms is violated.
If there is evidence of failure to complete identity verification or of providing false information.
If an account remains inactive for an extended period (24 months or more).
On the instruction of a court or law enforcement agency.

8.2 User Rights

You may request to close your account yourself at any time. Before applying, ensure that all active bets have been settled and the balance is either zero or has been withdrawn.

9 Limitation of Liability

All services provided through the bijali game platform are provided on an "as is" basis. bijali game will not be liable in the following circumstances:

Loss of a game or bet due to an internet connection failure.
Transaction delays caused by third-party payment gateway issues.
Unauthorised access due to failure to protect account login details.
Service disruption due to natural disasters, cyber attacks or government restrictions.

In any circumstance, bijali game's maximum liability will be limited to the amount of the transaction in question.

10 Privacy and Data Protection

bijali game gives the highest priority to protecting users' personal information. Full details of how your information is collected, stored and used on the platform can be found in our Privacy Policy.

10.1 Data Use Policy

Personal information is used only for providing and improving services.
Information is not sold or transferred to third parties — it may only be disclosed when required by law.
All data is stored securely using SSL encryption.

11 Responsible Gaming

bijali game believes that gaming is a form of entertainment. However, excessive gaming can have a negative impact on personal and financial life. For this reason, bijali game encourages users to game responsibly.

Our platform has the following protective measures:

The ability to set a personal deposit limit.
Option to self-exclude your account for a set period of time.
Ability to view transaction history to monitor gaming habits.

For more information and help on responsible gaming, read our Responsible Gaming section, which includes detailed guidelines and a list of resources.

            
            Remember: Gaming is for entertainment only. Never use gaming as a way to solve financial problems.
          

12 Changes to Terms

bijali game reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified through the platform or by email before any changes take effect.

12.1 Effect of Changes

If you continue to use the platform after updated terms and conditions are published, it will be considered that you have accepted the new terms. If you do not agree with the new terms, you may stop using the platform and request to close your account.

If you have any questions about the terms and conditions, you can look for answers in our FAQ section or contact our support team directly.

13 Dispute Resolution

13.1 Complaint Submission Process

If you have a complaint about any bijali game service, please contact our support team directly first. Our support team is available 24 hours a day, 7 days a week in both Bengali and English via live chat and email.

13.2 Dispute Resolution Steps

Step 1: Submit your complaint via live chat — the support team will try to resolve the issue.
Step 2: If the issue is not resolved through live chat, send a detailed complaint by email.
Step 3: If the issue remains unresolved by email, you may submit a request to the management team for review.

13.3 Final Decision

The final decision issued by bijali game after its investigation is binding. The relevant account or transaction may be temporarily suspended while the investigation is ongoing.

For more information about bijali game, visit our About Us page.